FAQ

How will I access the FTP?

To gain access to an FTP server, it is necessary to contact the administrator responsible for its maintenance. In the case of non-free FTP servers, obtaining access requires communication with the administrator. It is important to note that BDIX does not maintain any FTP servers. However, various Internet Service Providers (ISPs) manage their own FTP servers for their customers.

How Do I Measure The total Mbps I'm receiving?

To measure the total Mbps (megabits per second) of your internet connection, you can utilize websites such as Speedtest by Ookla or any other reliable internet speed testing platform. These websites allow you to check your download and upload speeds in Mbps.

Is my YouTube, BDIX uncapped?

Regarding YouTube and BDIX, the streaming experience on YouTube can be enjoyed without buffering and interruptions due to the presence of BDIX, which provides a seamless streaming experience and smooth communication.

Does have Binary Matrix BD Cache PlayStation/Xbox Network server?

As for Binary Matrix BD (BMBD), it does not currently cache the PlayStation/Xbox network server.

Why don't I receive any paper bills?

If you are a retail customer, you will not receive paper bills for your connection. Instead, as a home user, you will receive your bill via SMS. After making the payment, an electronic bill (E-bill) will be sent to your registered email address.

Why is my BMBD connection not renewed even after paying the bill?

In case your BMBD connection has not been renewed despite paying the bill, the time required for renewal depends on the method of payment. If payment is made through a bank, it may take up to 2 working hours, whereas mobile financial services (MFS) such as bKash, Rocket, Nagad, etc., renew the connection within 10 minutes. For personalized assistance and further inquiries, you can directly contact us via email at support@binarymatrixbd.net or call us at 01811-833-330-1.

What will be the speed of my YouTube streaming experience?

Rest assured, you will enjoy seamless YouTube browsing without any buffering issues. Our network is designed to provide optimal speed for your YouTube usage.

How can I reach out to your higher authority?

While direct contact with our higher authority is not possible, we encourage you to reach out to us for any support you require. Please don't hesitate to contact us at support@binarynatrixbd.net, and we will promptly forward your query to the appropriate department for resolution."